Privacy policy
What data do we process?
When you submit a request we process: your name, email address, phone number, postcode and house number, and the job details you provide (such as property type and desired services).
We also process technical data needed to keep the site secure, such as a temporary IP address for abuse prevention.
What do we use your data for?
Solely to fulfil your request: we share it with up to 3 vetted professionals in your region so they can contact you with a price indication. This happens on the basis of your explicit consent when submitting.
We never sell your data and never use it for unsolicited marketing.
How long do we keep your data?
Requests are anonymised after completion according to our retention policy. Anonymised data (without name or contact details) is used for market statistics such as average prices per region.
Your rights
You have the right to access, correct and delete your data, and to withdraw consent. Email info@zonnepaneelhulp.nl. You may also file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
Cookies
We show a cookie banner where you choose: accept or decline, both equally easy. If you accept, we place the cookie below to link your visit to a submitted request (for example, so we know which advert led to a request). If you decline, we do not place that cookie and instead use only a temporary session marker that disappears once you close your browser.
| Cookie | Purpose | Type | Retention | Legal basis |
|---|---|---|---|---|
| ki_cid | Conversion attribution: links your visit to a submitted request and recognises you on a later visit. | First-party (only on our site, never shared with third parties) | 180 days | Your consent (cookie banner) |
Other storage and statistics
Aside from the cookie above, we always use functional storage in your own browser (such as temporarily saving your request) and cookieless visitor statistics (Plausible) without personal data — no consent is needed for those. If you start the live chat yourself, it stores a functional session token from that moment so your conversation is preserved.
For some niches we also use, only after your consent via the same banner, Google advertising cookies to measure and improve our ads; without that consent they are never placed.
You can change your cookie choice at any time via 'Cookie preferences' at the bottom of the site — withdrawing is just as easy as giving consent.